booking & cancellation policies

We ski every day–guaranteed

storm day skiing is too good to pass up

Purchase your helicopter skiing experience with peace of mind knowing Powderbird aims to take its guests skiing every single day. Sometimes, however, weather or other circumstances do not permit flying and skiing in the backcountry. Learn about Powderbird's payment & cancellation policies as well as the other exclusive ski experiences offered for weather days.

Please note, reservations made through the Powderbird website will require full payment to be collected at the time of booking and will incur an online booking fee. The online booking fee is non-refundable. To avoid paying the online booking fees, please call Powderbird's main line to book at 801-742-2800.

Click here to check pricing on your preferred day.

Single day Payment & Cancellation Policy

Single Day payments

  • Reservations made more than 30 days before the reserved fly day require a deposit to complete the booking.
  • Individual Single Day Deposit: $400 + tax
  • Private Group Single Day Deposit: $3200 + tax
  • Reservations made within 30 days of the reserved fly day require full payment at the time of the booking.

Single Day Cancellations

  • Cancellations made more than 30 days before the reserved fly day are fully refundable.
  • Cancellations made within 30 days to 2 days of the reserved fly day will result in the loss of the deposit.
  • Cancellations made within 48 hours of the reserved fly day are non-refundable for the full payment (total cost of fly day including tax).
  • Guests may reschedule reservations within the current season only. No refunds are provided on rescheduled reservations.  

Flight delays & Weather-Shortened days

  • With an average of 500" of annual snowfall in Little Cottonwood Canyon, our teams closely monitor changing conditions when it comes to avalanche conditions and weather. We always wait as long as we can to see if conditions will allow us to operate; this means trips may have delays or be cancelled day of. On days in which Powderbird experiences departure delays, you are responsible for your reservation until Noon and you will receive a partial refund based on the type of heli-skiing trip you booked. Refunds are processed in 5 business days.
  • Single Day Individual: On shortened days, you will be refunded $200 for the runs (out of 6) you did not receive.
  • Single Day Private Group: On shortened days, you will be charged a minimum of $6,000 for the flight and a pro-rated amount for each additional Hobbs hour that the helicopter is able to fly.

Additional runs & flight time

  • Single Day: An additional $299 per person will be charged for each additional run taken.
  • Private Group: Any additional flight time above the initial 2 hours of prepaid flight time will be billed at a rate of $6,000 per additional flight hour, billable by the 10th of an hour.

Multi-day Packages Payment & Cancellation Policy

Multi-Day package payments

  • Multi-Day Helicopter Skiing Packages require full payment at the time of the booking.

Multi-Day package Cancellations

  • Cancellations made more than 30 days before the arrival date are fully refundable. Cancellations made within 30 to 15 days prior to the arrival date are refundable for 50% of the total trip balance. Cancellations made within 14 days of the arrival date are non-refundable for the full payment.
  • Early departures are considered cancellations and are non-refundable.
  • Guests may reschedule their trip to a different date, more than 30 days before their arrival date. The guest is responsible for the difference in price of helicopter skiing and lodging rates based on the new dates selected.
  • Trip insurance is highly recommended for situations out of your control. Travel Guard is our suggested travel insurance provider.

Multi-day Money Back

  • In the case that we cannot fly due to weather, Multi-Day guests will receive money back from each day that heli-skiing is not provided and be able to take part in the Powderbird guided day at Snowbird.
  • The non-refundable deposit covers daily breakfast, lunch, a Snowbird lift ticket, ski demos and lift line-cutting access at Snowbird.
  • With an average of 500" of annual snowfall in Little Cottonwood Canyon, our teams closely monitor changing conditions when it comes to avalanche conditions and weather. We always wait as long as we can to see if conditions will allow us to operate; this means trips may have delays on designated heli-skiing days. In the case of a delay, guests will receive a partial refund based on the Multi-Day trip booked. Refunds are processed in 5 business days.  
  • Multi-Day Individual: On shortened days, guests will be refunded $200 for the runs (out of 6) they did not receive.
  • Multi-Day Private Group: On shortened days, guests will be charged a minimum of $6,000 for the flight and a pro-rated amount for each additional Hobbs hour that the helicopter is able to fly.

Additional runs & flight time

  • Single Day: An additional $299 per person will be charged for each additional run taken.
  • Private Group: Any additional flight time above the initial 2 hours of prepaid flight time will be billed at a rate of $6,000 per additional flight hour, billable by the 10th of an hour.

Inclement weather DayS–Utah

No Fly days due to weather

  • On weather days when it is not safe to fly, Powderbird will provide a guided day at Snowbird for the cost of the deposit. A Powderbird guided day includes:
  • All-day pass with VIP Tram & lift line access
  • A guide for half the day
  • Buffet style breakfast & lunch served in the heliport lounge
  • Ski-in/ski-out access to our heliport which offers secure gear storage
  • Designated parking at the heliport
  • Same timeline as fly day, with lunch at the heliport at 1 pm
  • If the guest chooses to opt out of our weather-day alternative, they will forfeit their deposit. If they choose to reschedule, their deposit will apply to the new booking date within 1 calendar year from the original reservation date.  

International Trip Payment & Cancellation Policy

international trip payments

  • Reservations made more than 90 days prior to the trip start date are accepted with a 50% non-refundable deposit due at the time of booking. The remaining balance is due 90 days prior to the trip start date.  
  • Reservations made within 90 days of the trip start date require full payment at the time of the booking.

international trip Cancellations

  • Cancellations made more than 90 days prior to the first day of the trip result in the loss of the deposit (50% of the trip cost).
  • Cancellations made within 90 days of the first day of the trip are fully non-refundable.
  • Due to the high fixed costs of this expedition-style trip, we are unable to provide any refund in the event of weather or provider-caused conditions that prevent us from using our guaranteed helicopter hours.
  • Trip insurance is highly recommended for situations out of your control. Travel Guard is our suggested travel insurance provider.

Other policies

weight policy

  • Guests whose weight is over 225 pounds are required to purchase a second seat that will be left empty to counterbalance the weight. This policy is in place to be in accordance with FAA regulations.

fly-ins

  • We reserve the right to fly in a guest for any of the following reasons:
  • Guest poses a risk to themselves or others
  • Guest is negatively impacting other guests' experience
  • Guest is not able to keep up with the pace of the group
  • If a guest is flown in, they are responsible for the full cost of the day.